‘Carpet washer’ and ‘mending machine’ in ‘a house of cards’
POLITICO New York — After years of complaints from customers, a carpet and other products werehes at a Carpet washer and Mending Machine in the Upper East Side have finally closed their doors.
In a move that is sure to please critics, the Carpet and Minding Machine company announced Thursday that it had paid $5 million to settle a class-action lawsuit brought by more than 2,000 customers.
The settlement will help restore the business to profitability, the company said in a statement.
The settlement does not affect Carpet’s existing customers.
“We have worked diligently to provide customers with the best possible service and customer satisfaction,” the company’s president and chief executive, John Pfeiffer, said in the statement.
“We are very proud of our history and the amazing service we provided to our customers over many years.”
Carpet and the other brands have been under scrutiny for years over claims that the cleaning equipment has caused injuries to customers.
In April, the U.S. Department of Justice said it had opened a civil case against Carpet for negligence, fraud and other violations of the Americans with Disabilities Act.
The company did not immediately respond to a request for comment.
The companies had faced a slew of lawsuits that accused them of treating customers with disrespect, including one filed in July 2016 by a man who suffered from Post Traumatic Stress Disorder after he was hit by a Carpets cleaning machine and had to undergo surgery to remove the spinal cord from his spine.
In that case, a jury awarded Carpet $1.4 million in damages to a disabled man who was struck by a cleaning machine while cleaning his home.
The man’s lawsuit alleged that Carpet had a policy that allowed employees to leave the cleaning machine unattended and allowed them to leave without using the company-approved tools.